Gold Support for Ezi Accounting for 1 extra user for 12 months. Must be purchased at same time as Gold Support for 1-user to match the number of users in Ezi Accounting licence.

• Support by E-Mail, with a next day service for answers to questions.
• Notification of new versions of software, including details of new features and bug fixes.
• Recovery from system problems by analysis of data files and entire systems (may require use of FTP server).
• Recovery from system problems by direct access to the target computer – will require VNC or similar connectivity.
• Telephone support through Skype (Internet based Telephony).
• Interactive support with MSN Messenger.
• Assistance with import and export of data.